I help deliver delightful customer experiences as an Enterprise Support Engineer at WordPress VIP, working with some of the world’s biggest brands building digital experiences using WordPress. Outside of work, I’m a new dad, fitness nerd, and carrot cake aficionado.
I’ve played various roles in the customer journey including customer success (onboarding and delivering immediate value) to support (answering direct inquiries). I also spent over three years leading a remote team within Support at Automattic.
I love nerding out around the topics of product development and leadership. I try to share any lessons through a weekly blog post on whatever I’m learning at the moment.
If you’re interested in reading some of my favorite blog posts I’ve written, I would recommend starting with these:
- You’re Not That Great (aka How to Stay Grounded)
- What’s Your Creative Advantage?
- The Planning Fallacy: Why We Overcommit And How to Stop
Thanks for coming along!