I’m a Customer Support Team Lead at Automattic, writer, CrossFit addict, and (most importantly) new Dad. I love working at the intersection of Marketing, Product, and Support to design amazing customer experiences.
I love building things and solving problems, both online and offline, that make the world a bit better. While doing so, I try to embody the “Teach everything you know” philosophy and share mistakes and lessons learned. I do that through writing (weekly-ish) blog posts and sharing ideas through my email newsletter once a month.
I call my newsletter “If we grabbed coffee…” because it’s just that; this is the stuff I share with my closest friends over drinks including links, books, and personal struggles. It’s also my replacement for Twitter where I can inject a bit more personality and build some relationships.
If you’re curious, you can sign up here.
If you’re interested in reading some of my favorite blog posts I’ve written, I would recommend starting with these:
- You’re Not That Great (aka How to Stay Grounded)
- What’s Your Creative Advantage?
- The Planning Fallacy: Why We Overcommit And How to Stop
And that’s mostly it. I’m not trying to sell you anything. I’m just trying to share what I’m learning with awesome people. Thanks for coming along!