I’m a Customer Support Team Lead at Automattic, health and fitness nerd, and new Dad. I enjoy working at the intersection of Marketing, Product, and Support to design amazing customer experiences. Oh, and I’m always on the hunt for great carrot cake.
I love building things and solving problems, both online and offline, that make the world a bit better. While doing so, I try to embody the “Teach everything you know” philosophy and share mistakes and lessons learned around the topics of leadership, customer experience, and productivity. I do that through writing weekly (every Thursday) blog posts, sharing reading notes, and sending out an email newsletter once a month.
I call my newsletter “If we grabbed coffee…” because it’s just that; this is the stuff I share with my closest friends over drinks including links, books, and personal struggles.
If you’re curious, you can sign up here.
If you’re interested in reading some of my favorite blog posts I’ve written, I would recommend starting with these:
- You’re Not That Great (aka How to Stay Grounded)
- What’s Your Creative Advantage?
- The Planning Fallacy: Why We Overcommit And How to Stop
And that’s mostly it. I’m not trying to sell you anything. I’m just trying to share what I’m learning with awesome people.
Thanks for coming along!