About Me

Jeremey DuVall speaking at SupConf about customer service

Hi! I’m Jeremey DuVall 👋. Welcome to my personal blog where I write about things I’m learning generally centered around leading teams, delighting customers, and becoming a better human.

I’ve spent the majority of my career working in customer support including customer success (onboarding and delivering immediate value) to direct support (live chat, email, etc). I’ve spent the past five years leading remote teams in various capacities within Support at Automattic.

Currently, I lead our Platform Support Team at WordPress VIP, working with some of the world’s biggest brands building digital experiences using WordPress. Our team consists of developers and support engineers focused on delivering value through our VIP Go platform.

Outside of work, I’m a dad of two, CrossFitter, and book nerd living outside of Denver, Colorado.

Thanks for stopping by! Hope you find something you enjoy.