Jeremey DuVall helps deliver delightful customer experiences as an Enterprise Support Engineer at WordPress VIP, working with some of the world’s biggest brands building digital experiences using WordPress.

He’s worked directly with customers for over six years playing various roles in the customer journey including customer success (onboarding and delivering immediate value) and support (answering direct inquiries). From 2016-2019, he led a fully remote team within Support at Automattic.

Outside of Automattic, he started Drink for Pink, a 501(c)(3) non-profit in the Denver, Colorado area and ran it directly from 2015-2018, raising over $30,000 money for local breast cancer research and directly funding multiple research studies. He currently co-owns CrossFit Undeniable where he’s attempting to make a small dent in the health crisis plaguing our world.

He has a background in Exercise Science obtaining both an undergraduate and graduate degree in the field from the University of Florida. He lives in Denver, Colorado with his wife, son, cat, and dog. He tries to read as much as possible and keeps an updated list here of what he’s working on.


A Step-by-Step Outline for Starting a Tough Conversation

Let’s say you need to deliver some critical feedback. How do you kick off the conversation? Maybe you get straight to the point and rip off the band-aid. Just go straight for the jugular. Alternatively, maybe you start with a simple question, “How are things going?” Your hope is that they bring up the issue …