I help deliver delightful customer experiences as an Enterprise Support Engineer at WordPress VIP, working with some of the world’s biggest brands building digital experiences using WordPress. Outside of work, I’m a new dad, CrossFit nerd, book nerd, and carrot cake aficionado.
I’ve played various roles in the customer journey including customer success (onboarding and delivering immediate value) to ongoing support (answering direct inquiries). I also spent over three years leading a remote team within Support at Automattic and contributed extensively to Calypso, the open source framework powering WordPress.com.
I try to write something once a week generally around the topics of personal growth, customer experience, and leadership although I reserve the right to deviate and explore something else on a whim.
Thanks for reading!