What You Say vs. What They Hear

Communication is super important within any organization, but it’s particularly vital in remote work. At Automattic, we use the phrase “Communication is oxygen.”

The take-home message—building something amazing is impossible if everyone isn’t on the same page.

Any communication is better than silence, but aspects like clarity, actionable next steps, and an understanding of how everything “fits” can take a message from mediocre to “Hell yeah…let’s do this!”

A few weeks back, I was able to catch dinner with my buddy Chuck, and we were chatting about leadership and communication. I mentioned one communication error in particular that I was trying to address—reconciling what you’re saying with what “they” are hearing. This harmony is imperative for great communication, but I/we so often walk away from a conversation thinking “Oh yeah, made that totally clear” only to revisit the same idea two weeks later and find out we’re on different pages.

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