A quick thought exercise around customer experience modeled after a tiny startup called Airbnb.
Archives for 2018
We break down the two types of delegation outlined in The 7 Habits of Highly Effective People – Gofer and Stewardship – and the keys to effectively delegating to teammates.
Multi-tasking is to productivity as smoking is to health. If your goal is to get anything done, goes the popular notion, single-tasking is the path to success.
Over the past five months, my wife and I have been adjusting to our roles as new parents. It’s a stressful gig! There are endless amounts of diapers, sleepless nights, and fits of crying for no apparent reason. Of course, there are also moments that make it all worthwhile – the smiles and giggles that […]
In the 19th century, Francis Cabot Lowell stole an idea. More importantly, he stole an idea from Britain and brought it back to the United States, largely transforming the American economy.
10 short pieces of life advice that I’ve stolen from smart people.
Building an amazing customer experience of course isn’t easy. If it were easy, everyone would do it. It’s certainly worth it unless you have a monopoly on your customers. In that case, they have to choose you until a competitor arrives (which will happen).
Everyone has their own definition of leadership. In my mind, here are the three roles every great leader fills for their team.
Leaders attract more attention and have a significant influence over how team members think and feel. Yet, power dynamics often cause them to act in a selfish manner and ignore the needs of others.
Each year, I sit down and write a personal retrospective. It’s a look back at what went well and my areas for improvement for the past year as well as what I’m going to do differently in the upcoming year. Here’s my personal retrospective for 2017.