This book did a handful of things really well. Hsieh described his previous ventures, detailed the start of Zappos and the obstacles he and the team encountered, and provided details on how they helped to create such a unique atmosphere at Zappos. However, I found this book a bit lacking in terms of specific customer service content.
I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
research from the field of the science of happiness would confirm that the combination of physical synchrony with other humans and being part of something bigger than oneself (and thus losing momentarily a sense of self) leads to a greater sense of happiness, and that the rave scene was simply the modern-day version of similar experiences that humans have been having for tens of thousands of years.