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If your a support pro, this Intercom interview with Jeff Vincent is worth your time. Lots of notes on connecting product and support.

As a sidenote, I’ve been digging for some awesome new podcasts to listen to. Inside Intercom is one I’ve found. If you’re a podcast fiend, here are some others: How I Built This, The EntreLeadership Podcast, Educate Yourself, and The Art of Charm (h/t Chuck).

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